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12. jun 2006

Suunto återkallar D6 och D9

Suunto återkallar D6 och D9
På grund av en bugg i mjukvaran till Suuntos D6 och D9 har företaget beslutat sig för att återkalla datorerna. Din återförsäljare hjälper dig med bytet.


Dear Suunto Customer,

June 9, 2006 – Suunto Oy today announced an important safety notice
regarding its D9 and D6 diving instruments. This global decision
involves D9 and D6 instruments that have been delivered to distributors
and retailers, as well as product that has been sold to consumers.

Quality and safety are paramount concerns for Suunto Oy. Our testing
program for the D9 and D6 product by Suunto employees and independent
divers all over the world has been extensive. Despite this, Suunto Oy
has identified a software bug in the D9 and D6 instruments. The
software bug may cause the D9 and D6 to incorrectly track dive time on
rare occasions, potentially causing a risk to the diver.

The products affected are:
D9 serial numbers 62102582 and below
D6 serial numbers 62103693 and below

The software bug may activate when the D9 and D6 automatically
recalibrate to keep the correct time, or the user manually updates the
seconds in set mode. Suunto approximates that there is 0.6 % (a
six-tenths of one percent) chance that the software bug may appear
during a dive. When the dive time is incorrect, every fourth second is
not registered in the dive time and surface interval time, i.e., dive
time goes 25% slower than actual time and tissue loadings are recorded
at 25% less than actual loadings. As a trained diver you understand
that this could affect your decompression requirements and that the
length of a dive is one of the key factors in determining those

Even though the D9 and D6 will function correctly approximately 99.4%
of the time during a dive, Suunto wants to eliminate the very small
possibility of recording the dive time incorrectly. Therefore, Suunto
is requesting that all D9 and D6 shall be returned for a software
update that eliminates this issue. To date, there have been no known
injuries related to this issue.

Action that YOU should take

• Suunto strongly recommends that you should not use the D9 or D6 for
diving without backup instrumentation before the unit has been updated
with the latest software. Please bring your D9 and/or D6 to your
nearest local authorized Suunto retailer for the software updated as
soon as possible.
• Please contact your local authorized Suunto retailer – for contact
information please visit our web site www.suunto.com You will then be
advised on how to bring your D9 and/or D6 to the retailer for a
software update. Once the retailer receives your D9 and /or D6 they
will then forward your unit to the Suunto Service Center for the
software update. You will be advised by the retailer the approximate
turn around time that the process will take.
• If that is not possible or if you require any further details,
contact the Suunto Help Desk at SuuntoD9-D6@nordictelecenter.fi To
contact Suunto by phone, call toll free 1 800 543 9124 in the USA and
Canada, or +358 284 1160 (international call rates are applicable) from
all other countries.
• On receiving your D9 and /or D6 back, you will notice that there will
be a small white dot on the rear. This identifies that the unit has
been updated. As a complimentary service Suunto will at the same time
replace your battery and perform a pressure test free of charge.

Suunto apologizes for any inconvenience and we thank you for your co-operation.

Övriga nyheter
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